Senior Technical Product Manager, Healthcare

September 5

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Nextiva

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Artificial Intelligence • Enterprise • SaaS

Nextiva is a leading provider of unified customer experience management solutions, offering an AI-powered platform that integrates customer interactions across various channels such as voice, live chat, messaging apps, SMS, email, social media, and video. Their platform is designed to help businesses enhance customer journeys, improve contact center efficiency, and increase customer retention through intelligent automation and real-time insights. Nextiva's solutions are tailored for both small businesses and enterprise-level organizations seeking to consolidate and optimize their technology investments while maintaining compliance and security standards. They are widely recognized for their advanced AI capabilities, which include sentiment analysis, language detection, and workflow automation.

1001 - 5000 employees

Founded 2006

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $200M Private Equity Round on 2021-09

📋 Description

• Own product strategy, roadmap, and execution for key healthcare AI driven workflows • Help hospitals and clinics leverage Nextiva’s platform with tight EPIC integrations for scheduling, patient communication, secure messaging, and care coordination • Develop and harvest product ideas by processing customer and user needs • Prioritize the feature backlog aligned with business objectives • Execute, deliver, and drive adoption of products and features • Act as point person between Business, Development Teams, and UX Teams • Participate in product planning, UX research, and design • Work effectively with developer teams, QAs, project managers, and product designers • Deeply understand healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams • Define integration patterns with EPIC APIs and partner with Engineering for scalable, secure integrations with EPIC and other EHR systems • Collaborate with sales, implementation, and customer success to drive adoption and collect feedback • Define clear user stories, epics, and acceptance criteria with healthcare-specific use cases • Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design • Manage product initiatives, prioritize dev backlogs, and write clear Jira tickets for developers, designers, and QA

🎯 Requirements

• 8+ years experience in a Product Manager role at a technology company • Bachelor's degree • Experience in the Healthcare industry • Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model • Ability to effectively communicate and manage multiple competing priorities • Training and presentation experience with stakeholders or coworkers • Experience working closely with stakeholders to deliver high-profile product features • Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics • Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks • Strong interpersonal, collaboration, and organizational skills • Leadership, ownership, conflict resolution, and accountability • Experience with EPIC APIs (App Orchard, FHIR, HL7, SMART on FHIR) and EHR integrations • Knowledge of HIPAA, HITRUST, and other regulatory requirements in product design • Ability to write clear and detailed product initiatives, feature/epics, stories, design requests, and bug tickets within Jira • Bonus Points: Scrum, Kanban, Agile certifications; Experience with agile environments; First-hand QA/QE or software engineering experience; Master’s Degree; Full-stack platform and cloud experience

🏖️ Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Life, disability, and supplemental indemnity plans • Flexible Time Off (FTO) for salaried employees; PTO for hourly employees; Paid Sick Time (PST); paid parental bonding leave; paid holidays • 401(k) with company match • Health Savings Accounts with company contributions • Dependent Care FSA • Employee Assistance Program and comprehensive wellness initiatives • Access to ongoing learning and development opportunities and career advancement • Compensation packages tailored to each role and candidate's qualifications; may include base salary, incentives, or bonuses • Remote work (United States (Remote))