Strategic Partner Manager – West

🕒 May 20

🌵 Arizona, California, +9 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $190k - $280k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Nextiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $200M Private Equity Round on 2021-09

Artificial Intelligence • Enterprise • SaaS

Nextiva is a leading provider of unified customer experience management solutions, offering an AI-powered platform that integrates customer interactions across various channels such as voice, live chat, messaging apps, SMS, email, social media, and video. Their platform is designed to help businesses enhance customer journeys, improve contact center efficiency, and increase customer retention through intelligent automation and real-time insights. Nextiva's solutions are tailored for both small businesses and enterprise-level organizations seeking to consolidate and optimize their technology investments while maintaining compliance and security standards. They are widely recognized for their advanced AI capabilities, which include sentiment analysis, language detection, and workflow automation.

📋 Description

• Support and grow existing CX-focused partners within an assigned territory. • Recruit, onboard, and activate new strategic partners aligned to Nextiva’s go-to-market strategy. • Build collaborative business plans with partners outlining revenue targets, enablement activities, and growth initiatives. • Drive partner engagement through regular meetings, QBRs, enablement, and joint account strategy. • Partner closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to accelerate pipeline and bookings. • Maintain accurate forecasting and pipeline visibility through Salesforce and internal reporting tools. • Analyze partner performance using dashboards, reporting, and business intelligence tools such as Power BI. • Represent Nextiva at partner events, customer meetings, and industry engagements. • Serve as a trusted advisor to partners while advocating internally for partner success.

🎯 Requirements

• 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology • Proven experience managing and growing strategic partner relationships • Strong understanding of the technology advisor/TSD ecosystem • Existing relationships with key channel organizations and partners within the UCaaS/CCaaS space • Experience working cross-functionally with sales, marketing, operations, and enablement teams • Strong forecasting, pipeline management, and organizational skills • Experience using Salesforce and business reporting tools • Experience using AI-enabled productivity tools such as Microsoft Copilot or similar technologies to improve communication efficiency and workflow management • Ability to understand and articulate how AI and automation improve customer experience, operational efficiency, and partner outcomes • Curiosity and openness toward emerging AI workflows, automation, and analytics capabilities • Excellent communication, presentation, and relationship management skills • Ability to travel approximately 50%.

🏖️ Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Life, disability, and supplemental indemnity plans • Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Employee Assistance Program (EAP) and comprehensive wellness initiatives • Access to ongoing learning and development opportunities and career advancement