Customer Success Associate

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September 24

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NextPatient

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Healthcare Insurance • SaaS • B2B

NextPatient is a company that offers a comprehensive suite of digital solutions aimed at enhancing patient experiences and streamlining operations in healthcare practices. Their offerings include patient self-scheduling, automated waitlist management, smart reminders, digital check-ins, payment solutions, and post-visit reviews. NextPatient integrates with electronic health record (EHR) systems to provide modern, time-saving features that allow patients to manage appointments and payment processes conveniently and securely. Over 6,000 providers trust NextPatient to improve practice efficiency and patient satisfaction.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

📋 Description

• Get practices running on the NextPatient suite and support them day-to-day. • Become an expert in the product to listen to clients, understand needs, and configure the product for best results. • Work under Client Success Managers to cover clients, then manage your own clients as skills and confidence grow. • Meet regularly with the product team to advocate for product enhancements requested by clients. • Be an approachable partner to practices, delivering well-informed, detail-oriented, and easy-to-work-with interactions.

🎯 Requirements

• Everyone on the team needs to be an expert in our product so they can listen to the client, understand their needs, and configure the product to deliver the best results. • Be well-informed, detail-oriented, and easy to work with in every interaction. • Work under Client Success Managers initially and progress to managing your own clients as skills grow. • Ability to meet regularly with the product team to advocate for product enhancements. • Resume required (application form) • Will you now, or in the future, require sponsorship (i.e. H-1B visa, etc.) to legally work in the U.S.? (required application question)

🏖️ Benefits

• Freedom to work from home • No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing. • Year-end company-wide trip where you can get to know everyone in the company (2025 in Austin, 2024 in Miami, 2023 in Park City) • Mid-year team-wide trips with +1s, so your partner can meet the people you're always talking about (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco) • Health benefits • 401(k) with company match • Equity