ServiceNow MID Server Support Specialist

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May 17

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Nexusnow.ai

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Artificial Intelligence • SaaS • B2B

Nexusnow. ai is a premier AI consulting and advisory firm that helps enterprises drive digital transformation through AI strategy, machine learning, data analytics, and automation. The company specializes in integrating AI capabilities with ServiceNow platforms, offering advisory, migration, managed services, workflow automation, and value-accelerator programs to optimize operations and enhance decision-making. Nexusnow. ai focuses on enterprise customers across banking, insurance, telecom, manufacturing, retail, and supply chain, delivering tailored AI roadmaps, training, and implementation to enable scalable, measurable outcomes.

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Manage, maintain, and optimize MID Servers in a complex, enterprise-scale ServiceNow environment. • Deploy, configure, and maintain ServiceNow MID Servers across multiple ATTCOMM environments. • Monitor MID Server health, performance, and connectivity to ensure high availability. • Troubleshoot and resolve issues related to MID Server failures, authentication, and network connectivity. • Collaborate with development teams to configure and optimize MID Server settings for integration use cases. • Implement best practices for MID Server security, including certificate management and encryption. • Perform periodic audits to ensure compliance with AT&T enterprise security policies (ASPS).

🎯 Requirements

• 8+ years of experience in IT infrastructure support and ServiceNow MID Server management • Strong troubleshooting skills • Certified ServiceNow Administrator (CSA) • Hands-on experience with ServiceNow Discovery, Orchestration, and Integrations (e.g., REST/SOAP, LDAP, SCCM) • Knowledge of Windows and Linux servers, networking concepts (firewalls, proxies, DNS), and authentication protocols (OAuth, SAML, Kerberos) • Experience with PowerShell, Python, or Shell scripting for automation and troubleshooting • Understanding of ITIL processes, particularly Incident, Change, and Problem Management • Strong analytical and problem-solving skills with the ability to work independently and collaboratively.

🏖️ Benefits

• Remote Job