Technical Customer Success Manager

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August 8

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Niricson

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Artificial Intelligence • Construction • SaaS

Niricson is a company specializing in the digital revolution of infrastructure condition assessment and risk management. Their innovative platform, AUTOSPEX™, utilizes AI-backed technology for defect detection, quantification, and tracking across infrastructure like dams, bridges, and airfields. The platform works in combination with DRONIC™, a multi-layered data collection system that includes drone-equipped tools for detailed assessments. Niricson's solutions empower asset owners by providing advanced insights into structural conditions and safety, therefore helping to make infrastructure safer and more resilient. The company's technology facilitates easier and safer inspections that were traditionally labor-intensive and risky.

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Serve as the main point of contact for clients during project delivery, from contract signing to post-project support • Translate complex technical concepts into clear, client-friendly updates and responses • Proactively manage project timelines, client expectations, and internal communication between Sales and Technical teams • Track project progress and coordinate with internal technical leads to ensure timely, accurate delivery • Support account managers by providing technical clarity and consistency in client interactions • Identify opportunities to improve customer experience and internal handoff processes • Foster strong, trust-based relationships with clients to drive satisfaction and repeat business • Onboarding clients to the AUTOSPEX® platform successfully, documenting client feedback, and relaying feedback to operations and R&D teams • Registering Niricson’s company with client vendor platforms such as Ariba, SAP, etc.

🎯 Requirements

• 4+ years of experience in a technical project management, customer success, or client delivery role • Educational background in Civil Engineering, Physics, or a related technical field • Ability to grasp and explain technical concepts related to geospatial analysis, machine learning, or data collection workflows • Excellent communication and interpersonal skills — both with technical teams and clients • Highly organized with strong project management skills and attention to detail • A service-first mindset with a commitment to client satisfaction • Experience working with cross-functional teams in a fast-paced, evolving environment

🏖️ Benefits

• Extended health benefits including dental and vision • Stock Options • Performance Bonus • 3 Weeks of Paid Vacation • a startup remote-first environment • flexible working hours