Senior Product Manager, CRM Extensions, Gateway Portals

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November 13

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NMI

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Fintech • Payments • SaaS

NMI is a leading global embedded payments enablement platform that provides a comprehensive, all-in-one solution for accepting and managing payments. Their platform is designed to support a variety of payment methods, including online, in-person, mobile, and self-service transactions. NMI offers flexible and feature-rich payment gateways, merchant relationship management solutions, and fraud defense tools. Serving independent sales organizations, banks, software developers, and payment facilitators, NMI helps its partners grow by simplifying the complexities of payment processing and offering a scalable and unified payments experience. With over 20 years of experience, NMI connects over 237,000 devices and processes over $200 billion in payment volumes annually. Their innovative approach and focus on flexibility and modularity make them a strategic partner in the evolving fintech landscape.

201 - 500 employees

💳 Fintech

☁️ SaaS

📋 Description

• Own the product strategy and roadmap for NMI’s CRM Extensions & Value-Added Services — including Business Capital merchant lending, PCI, chargeback management tools, and more. You will also lead the Gateway Portals experience, driving innovation that deepens partner and merchant engagement across the NMI ecosystem. • Deliver revenue growth for NMI and Partners by developing and scaling Business Capital and other CRM extension capabilities that enhance partner value. • Translate customer needs and market insights into actionable strategies that balance business impact, user experience, cost, and technical feasibility. • Lead user testing and validation throughout both discovery and post-launch phases — ensuring product decisions are grounded in real user behavior, feedback, and measurable outcomes. • Collaborate closely with Product Design and Engineering to deliver intuitive, high-performing products that delight users and drive measurable business impact. • Partner cross-functionally with Engineering, Legal, Compliance, Marketing, and Sales to ensure cohesive go-to-market execution and regulatory alignment. • Partner with internal stakeholders and external vendors to assess buy vs. build opportunities and ensure the right strategic partnerships are leveraged to accelerate product delivery. • Support commercial teams in developing go-to-market strategies, partner enablement materials, and sales training to ensure effective positioning and adoption. • Analyze program performance and customer feedback to identify growth opportunities, optimize adoption, and inform future roadmap decisions • Act as subject matter expert on lending programs and portal experiences, educating internal and external teams on market positioning, compliance nuances, and best practices. • Monitor the competitive landscape to identify emerging trends, competitive differentiators, and strategic opportunities to enhance NMI’s offering.

🎯 Requirements

• 5+ years of product management experience in the payments or fintech industry, or in a CRM-focused product role, with proven success delivering lending programs, CRM extensions, or partner and merchant-facing experiences. • Demonstrated expertise across product discovery, strategy, roadmap planning, and cross-functional execution, with a strong focus on data-driven decision making and measurable outcomes. • Experience managing vendor partnerships, including buy vs. build analysis and integration oversight. • Strong ability to translate market trends, partner feedback, and competitive intelligence into clear, actionable product strategies and vision. • Exceptional communication skills, with the ability to engage effectively with customers, business stakeholders, and technical teams across the organization. • Collaborative and influential leadership style, with a proven ability to build alignment across distributed teams and time zones. • Solid understanding of agile product development and scrum methodologies. • Bachelor’s degree in Business, Computer Science, Engineering, Finance, Economics, or a related field (or equivalent experience).

🏖️ Benefits

• Flex PTO • Health, Dental and Vision Insurance • Company volunteer days