Customer Success Manager, MM/ENT

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September 13

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Nooks

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Artificial Intelligence • Sales • Enterprise

Nooks is a cutting-edge AI Sales Assistant Platform that automates tasks in dialing, prospecting, and coaching to help sales representatives focus on the human aspects of selling. The platform is designed to increase productivity and conversion rates through features such as an AI Dialer that automates call tasks, a Virtual Sales Floor for live coaching, and a Prospecting Assistant for identifying and targeting ideal prospects. With tools for call analytics, email generation, and integration with various systems, Nooks aims to transform sales processes and is trusted by top-performing sales organizations.

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience • Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals • Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations • Monitor customer health metrics and develop proactive plans to address areas of concern • Assist with Technical Support for your customers as needed • Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met • Support the customer journey with thought-leadership content and run the renewal process to drive renewals and expansions

🎯 Requirements

• 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey • 2+ years of SDR or SDR management experience • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo • Comfortable with data analytics and experience using data to proactively identify customer challenges • Excellent written and verbal communication skills • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

🏖️ Benefits

• Competitive compensation • Offers Equity • Offers Commission • Generous perks • Comprehensive benefits