Field Service Engineering Technician

April 24

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Nordson Corporation

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Manufacturing • Industrial • Engineering

Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.

5001 - 10000 employees

Founded 1954

📋 Description

• The Field Service Engineering Technician plays a critical role in ensuring the optimal performance of Quest Medical instrumentation at customer sites. • This position requires extensive professional experience in the maintenance and repair of medical devices, as well as exceptional interpersonal skills to foster strong relationships with customers. • The Field Service Engineering Technician is responsible for performing preventive maintenance, troubleshooting, and repairs, while also acting as the face of Quest Medical to ensure customer satisfaction. • This role demands a high level of technical expertise, the ability to manage travel schedules independently, and a commitment to delivering outstanding service to hospital biomed teams and perfusionists. • Travel 80-95% of the time. • Prepare detailed service reports, including work performed, parts used, and solutions implemented. • Document all work performed and manage travel expenses, including reporting and receipts. • Provide feedback to engineering teams on product performance and potential improvements. • Demonstrate strong interpersonal skills, being good with people and effectively explaining technical situations. • Prioritize work to complete all paperwork in a timely fashion, ensuring that internal and external customers are not held up.

🎯 Requirements

• Bachelor’s degree in engineering or Electronics, an associate’s degree in Electronics with 5-7 years of related experience, or 8+ years of electronic device experience. • Experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments. • Experience in diagnosing and root causing complex electronic equipment failures. • Basic financial management skills to handle service-related expenses. • Willingness to travel extensively for extended periods. • Proximity to a major airport to facilitate frequent travel. • Ability to work both independently and as part of a team, with guidance from more senior roles. • Experience in dealing with internal team members and clinical personnel in a hospital setting. • Proficiency in Microsoft Word and Excel, with the ability to work remotely. • Skilled in using standard electronics tools such as DMM and DVM. • Physical ability to lift to 65 lbs. • Preferred: Experience with ESD, soldering, and working in FDA/ISO regulated environments. • Preferred: Experience with ERP systems.