Customer Happiness Manager

Job not on LinkedIn

5 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $70k - $87k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nory

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SaaS • B2B • Artificial Intelligence

<Nory> Nory is an AI-powered SaaS platform that centralises restaurant operations into a single system to reduce waste, cut labour costs, and improve margins. It offers modules for inventory management, workforce scheduling, payroll, business intelligence and integrations with POS and accounting systems, and also provides hospitality-focused financing. Nory serves independent restaurants, franchise networks, multi-location and enterprise groups with tools and AI recommendations to streamline operations and scale efficiently.

51 - 200 employees

Founded 2021

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Communicate with customers via phone, email and chat to provide support and build lasting relationships • Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling • Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters • Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements • Hire, train, and manage an additional team member to delegate the responsibilities above.

🎯 Requirements

• At least 5 years of experience in customer support or marketing. • Empathetic problem solver with excellent written and verbal communication skills. • Skilled at building long-term relationships and proactive in improving processes. • Purposeful and driven, passionate about achieving results and making an impact. • Positive attitude, solution-oriented mindset, and accountability in commitments. • Open to feedback, continuously learning, and a team player who values empathy and compassion. • Extensive experience in the NYC parenting or education market is a plus.

🏖️ Benefits

• Health, Dental, and Vision Benefits • 401K + Matching Program • PTO Program • Paid Holidays