Junior Customer Success / Customer Support

3 days ago

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NOUS LATAM

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HR Tech • B2B • AI

NOUS LATAM is a people management platform designed to build engaged, high-performing teams. It provides companies with tools to hire tech professionals efficiently by vetting talent and ensuring perfect matches swiftly. With a focus on aligning individual and team success to organizational goals, NOUS LATAM enhances manager-employee relationships, helps employees develop through marketplaces of opportunity, and offers support during transitions, such as layoffs. Its platform utilizes AI to streamline the hiring process and foster professional connections among talent in the tech industry.

2 - 10 employees

Founded 2022

👥 HR Tech

🤝 B2B

📋 Description

• Customer support via WhatsApp • Conduct onboarding for new clients • Log and track technical requests • Monitor clients' initial journey • Support continuous improvement of support processes • Collaborate with internal teams (product, tech and commercial) • Ensure a high-quality customer experience

🎯 Requirements

• Provide customer support via WhatsApp, ensuring fast, clear and humanized responses. • Conduct onboarding for new clients, ensuring proper activation and first successful use of the platform. • Log, track and prioritize technical requests and issues with the technology team. • Monitor clients' initial journey, identify risks of dissatisfaction and help prevent churn. • Support continuous improvement of support processes, proposing adjustments based on customer feedback. • Work collaboratively with internal teams (product, tech and commercial) to align information and resolve issues. • Ensure a high-quality customer experience from first contact through platform stabilization.