Site Reliability Engineer, SRE

November 25

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NOVACARD

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Fintech • Banking • B2C

NOVACARD is a Mexican consumer credit-card provider and fintech offering a transparent, no-hidden-fee credit card with flexible credit limits (MXN 1,000–200,000), 0 annual fee, cashback rewards (5% at supermarkets, 0. 5% on other purchases), transfers, and a mobile app with a 28-day interest-free period. Operated by Unitron Technology S. A. P. I. de C. V. , NOVACARD targets consumers seeking simple, low-cost credit solutions and transparent terms.

51 - 200 employees

Founded 2023

💳 Fintech

🏦 Banking

👥 B2C

📋 Description

• Ensure the stability, performance, and fault tolerance of production systems • Develop and maintain infrastructure automation and observability tools • Monitor system health, respond to incidents, and perform root cause analysis (RCA) • Collaborate with development teams to improve scalability and reliability of services • Define and manage SLIs, SLOs, and Error Budgets • Lead incident response: organize recovery, document RCA, and run blameless post-mortems • Configure and administer Grafana and Zabbix, design insightful dashboards, and fine-tune alerting • Integrate and monitor external vendor systems, collaborating with vendor technical support when needed

🎯 Requirements

• Fluent Russian, English B1+ (comfortable with technical documentation) • 3+ years of experience as an SRE, DevOps, or Infrastructure Engineer • Strong understanding of observability principles (metrics, logs, traces) • Hands-on experience with Grafana and Zabbix (administration, configuration, alert optimization) • Experience working with AWS and CI/CD tools • Practical knowledge of SLI/SLO/Error Budget frameworks • Experience leading and documenting incidents and post-mortems • Scripting skills for automation (Python, Bash, or Go) • Solid understanding of distributed systems and networking fundamentals • Nice to Have: Experience monitoring and supporting mobile applications • Familiarity with Terraform, Prometheus, Loki, ELK, or similar tools • Experience working with Kubernetes and containerized environments

🏖️ Benefits

• Fully remote work format • Official employment under the Russian Labor Code (for residents of Russia); contractor collaboration available for candidates from other countries • Opportunity to work in an international team on a new digital product for the Mexican market • A data-driven environment where your contributions have a real impact