Customer Success Manager

Job not on LinkedIn

Yesterday

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Novum Global

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Recruitment • Legal • Technology

Novum Global is a market leader in talent acquisition and business advisory services, specializing in the legal technology sector. With over 20 years of expertise, Novum Global connects legal technology businesses and law firms with top talent to drive innovation and achieve strategic goals. The company offers career opportunities and supports long-term career development for candidates. Novum Global is dedicated to empowering businesses and professionals in the legal tech space, ensuring that their growth aspirations are met with professionalism and agility.

11 - 50 employees

🎯 Recruiter

📋 Description

• Manage a portfolio of customers after onboarding, ensuring they have a smooth introduction to the product and ongoing support • Lead onboarding sessions, deliver detailed product walkthroughs, and conduct regular check-ins to track progress and satisfaction • Understand each customer’s goals, show how our solution meets their needs, and proactively resolve issues • Monitor product usage to identify risks early and intervene where necessary • Keep accurate records of all customer interactions and updates • Handle multiple customer accounts at once while prioritizing effectively • Work closely with internal teams to resolve concerns and streamline processes • Share customer insights and feedback to support product development and enhancements • Oversee renewal cycles and uncover opportunities for account expansion

🎯 Requirements

• Minimum one year of experience in customer success, account management, consulting, or a related area (internships count) • Basic understanding of data management, privacy, or governance is beneficial • Experience with SaaS products or data management tools is an advantage • A degree in computer science, IT, data science, or a related field—or equivalent work experience

🏖️ Benefits

• competitive compensation with bonuses • remote-first setup with some travel • strong benefits • supportive, inclusive team • opportunity to influence how we operate as we scale • room to grow professionally