Government Services Customer Support (French/Bilingual)

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Answer calls from customers regarding their upgrade to a communication-enabled meter (smart meter). • Call customers for follow-ups and to schedule technician appointments. • Manage complaints and claims related to service delivery professionally, demonstrating empathy and a commitment to customer care.

🎯 Requirements

• Bilingual — you will interact with French- and English-speaking customers in Québec and will need to answer calls in English approximately 10%–15% of the time. • Be available to work 5 days per week, 20 to 40 hours: Monday to Sunday between 8:00 a.m. and 8:30 p.m.; Saturdays between 9:00 a.m. and 5:00 p.m. • Have a high-speed internet connection of at least 25 Mbps and a secure, quiet workspace within the province of Québec. • Aptitude and interest in sales: skilled in negotiation, energetic and persistent. • Ability to work in a computerized environment and to multitask. • High school diploma or equivalent.

🏖️ Benefits

• Hourly wage of $18.50, which includes a bilingual premium. • Additional hourly bonus for Saturday work. • Sundays off. • Fully paid training program. • Full benefits package after six months, including comprehensive insurance (medical, dental and life); enhanced RRSP participation; and preferred insurance rates. • Work from the comfort of your own home; equipment provided.