NVIDIA
10,000+ employees
Founded 1993
🏥 Healthcare
🏭 Manufacturing
🤖 Artificial Intelligence
Healthcare • Manufacturing • Artificial Intelligence
NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.
Senior Customer Success Manager
🕒 July 3
🦀 Maryland, Virginia, +1 more states – Remote
💵 $224k - $356.5k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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NVIDIA
10,000+ employees
Founded 1993
🏥 Healthcare
🏭 Manufacturing
🤖 Artificial Intelligence
Healthcare • Manufacturing • Artificial Intelligence
NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.
📋 Description
• Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers • Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities • Lead regular Executive Business Reviews and agency-level health check-ins • Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments • Identify and proactively manage customer health risks • Partner closely with federal system integrators, OEM partners, and prime contractors • Serve as the voice of the customer internally • Support renewal readiness by ensuring customers are achieving their defined success metrics
🎯 Requirements
• 12+ years of Customer Success, technical account management, or professional services experience supporting U.S. federal government customers • BS degree or equivalent experience • Experience supporting software deployments in classified, air-gapped, or mission-critical environments • Familiarity with federal compliance and security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53 • Strong executive communication and relationship management skills • Understanding of federal procurement processes, contracting vehicles (GSA Schedule, SEWP, IDIQs), and budget cycles • Proven ability to manage complex, multi-stakeholder relationships • Experience with AI, HPC, or advanced software platforms
🏖️ Benefits
• Competitive compensation • Equity • Benefits
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