Technical Account Manager

November 21

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Nymbus

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Banking • Fintech • SaaS

Nymbus is a technology company that provides modern banking solutions tailored for banks and credit unions. It offers a robust core banking platform that facilitates the launch of digital banking services and retail strategies, enabling institutions to innovate rapidly while ensuring compliance and operational efficiency. Through its suite of services, including onboarding, digital banking tools, and managed services, Nymbus empowers financial institutions to enhance customer experience and drive growth in a competitive landscape.

201 - 500 employees

🏦 Banking

💳 Fintech

☁️ SaaS

📋 Description

• Serve as the dedicated technical advisor for assigned enterprise and high-value clients. • Develop a deep understanding of clients’ business objectives, system configuration, and integration needs. • Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement. • Provide strategic guidance on product implementation, best practices, and support. • Assist clients in diagnosing and resolving complex technical issues. • Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently. • Guide clients through API integrations, data migrations, and system configurations. • Monitor system performance and proactively address potential issues before they impact operations. • Manage critical escalations to ensure timely resolution of high-impact technical problems. • Deliver tailored training sessions on product features, capabilities, and best practices. • Guide clients through new feature rollouts, ensuring proper adoption and utilization. • Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning. • Act as the voice of the client, advocating for product improvements and influencing the roadmap. • Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities. • Work alongside Product Managers to relay client feedback and drive feature enhancements. • Partner with Professional Services to ensure smooth onboarding and implementation projects. • Track key account health metrics, identifying risks and opportunities for intervention. • Develop and refine playbooks for handling common technical challenges and customer workflows. • Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices.

🎯 Requirements

• 5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS. • Strong technical acumen with experience in API integrations, system configurations, and troubleshooting. • Ability to diagnose and resolve complex technical issues. • Exceptional client relationship management skills with a proactive and consultative approach. • Experience in core banking, digital banking, or fintech solutions is highly preferred. • Strong collaboration skills, working across support, engineering, product, and sales teams. • Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders. • Ability to thrive in a fast-paced, high-growth environment.

🏖️ Benefits

• Annual Cash Bonus and Equity Options commensurate with the role level and experience • 100% Remote • Robust 401(k) plan with company match • Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums) • Paid Time Off