Customer Success Enablement Manager

Job not on LinkedIn

October 25

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Nysonian Inc.

WebsiteLinkedInAll Job Openings

Finance • B2B

Nysonian Inc. is a diversified conglomerate and brand-building holding company that develops, acquires, and manages a portfolio of creative consumer and business brands. It positions itself as a company-builder, helping brands grow from idea through scaling with an emphasis on creative strategy and long-term value. The site references a portfolio, limited partner login, and team disclosures, indicating it also operates with investors and a governance structure typical of investment or holding firms.

201 - 500 employees

💸 Finance

🤝 B2B

📋 Description

• Lead the design and implementation of enablement programs that empower customer-facing teams to deliver high-quality service and brand-aligned experiences • Partner with Sales, Marketing, Operations, and Product to align tools, processes, and messaging across the customer journey • Collaborate with senior leadership to translate business goals into customer success strategies that drive loyalty and retention • Serve as a key advisor on customer-centric best practices, fostering a culture of learning, ownership, and continuous improvement • Develop and deliver training initiatives focused on communication, problem-solving, and operational excellence • Coach team leaders and managers to improve performance, consistency, and customer empathy across all touchpoints • Build resource libraries, playbooks, and onboarding frameworks that reinforce NOBL’s service standards and workflows • Partner with Operations and Technology to identify workflow inefficiencies and implement solutions that enhance team efficiency and scalability

🎯 Requirements

• 8+ years of experience in Customer Success, Customer Experience, or Operations • Proven success designing and implementing training, coaching, or enablement programs for large, customer-facing teams • Experience leading cross-functional improvement initiatives that enhanced performance, consistency, or customer satisfaction • Strong operational and analytical skills with the ability to translate data and feedback into actionable training and process improvements • Proficiency with CRM and enablement tools (Microsoft Dynamics 365 and LMS platforms preferred) • Excellent communication, facilitation, and stakeholder management skills • Bachelor’s degree in Business, Communications, or related field (Master’s or CX/CS certification such as CCXP or CSP preferred)

🏖️ Benefits

• Flexible work arrangements • Professional development