Office Depot
Office Depot, LLC, an operating company of The ODP Corporation, is a leading specialty retailer providing innovative products and services delivered through a fully integrated omnichannel platform of Office Depot and OfficeMax retail stores and an award-winning online presence, OfficeDepot.com, to support the productivity and organization of its small business, home office and education clients. Office Depot is committed to enabling its clients’ success, strengthening local communities and providing equal opportunities for all. For more information, visit officedepot.com, download the Office Depot app on your iPhone or Android and follow @officedepot on LinkedIn, Facebook, Twitter, Instagram and TikTok.
10,000+ employees
💰 $350M Post-IPO Equity on 2009-06
Senior Manager, Customer Operations – Experience Optimization
Job not on LinkedIn
October 2
Office Depot
Office Depot, LLC, an operating company of The ODP Corporation, is a leading specialty retailer providing innovative products and services delivered through a fully integrated omnichannel platform of Office Depot and OfficeMax retail stores and an award-winning online presence, OfficeDepot.com, to support the productivity and organization of its small business, home office and education clients. Office Depot is committed to enabling its clients’ success, strengthening local communities and providing equal opportunities for all. For more information, visit officedepot.com, download the Office Depot app on your iPhone or Android and follow @officedepot on LinkedIn, Facebook, Twitter, Instagram and TikTok.
10,000+ employees
💰 $350M Post-IPO Equity on 2009-06
📋 Description
• Lead initiatives to reduce customer friction and improve service reliability • Design and implement scalable solutions for enhanced operational efficiency • Own the roadmap for customer operations systems and features • Develop and maintain incident response processes for uptime and rapid issue resolution
🎯 Requirements
• Bachelor's degree or equivalent experience • Minimum 7 years of experience in customer operations, process improvement, or analytics • Experience with customer operations platforms, WMS, and transportation management systems (TMS) • Strong technical skills: SQL, Tableau, Python, Alteryx, Jira, Confluence, Snowflake, Databricks
🏖️ Benefits
• Competitive salaries • 401(k) • Plenty of opportunity to move and grow within our organization • Eligibility to participate in an incentive program
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