Customer Success Associate – SMB

🕒 May 12

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $98.2k - $117.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Omada Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $192M Series E on 2022-02

Healthcare Insurance • Wellness • SaaS

Omada Health is a virtual care company focused on helping individuals achieve their health goals through personalized support and programs. The company offers comprehensive health management solutions for conditions like diabetes, hypertension, and musculoskeletal health. Omada provides one-on-one health coaching and smart devices to monitor and improve health, creating personalized care plans for its users. Its programs are designed to be accessible at no cost to participants when covered by their employer or health plan, making Omada a leader in delivering quality virtual care that is both personal and sustainable.

📋 Description

• Foster and manage strong, strategic, long-term client relationships • Independently own and execute new business and upsell client implementations • Serve as the primary point of contact for all client, consultant, and partner questions in the SMB segment and collaborate with internal teams to investigate, triage, and resolve cases from our external stakeholders • Contribute to individual and team-level operational metrics for CSAT, implementation, response time, and client churn • Work side-by-side with our marketing, sales and client operations teams to maintain and enhance cross-functional processes • Promote Omada outreach best practices through client adoption of Omada’s quarterly refresh campaign strategy. • Identify opportunities for scale and build strategic plans to execute. • Drive overall customer satisfaction, enrollments, and customer interest in additional products. • Contribute to team and cross-functional projects and initiatives

🎯 Requirements

• A bachelor’s degree and 2+ years of relevant professional experience • Background or experience working in Healthcare and Digital Health. • Experience in startup to Fortune 50 company employee size (industry experience: manufacturing, retail, etc) • Have a proven track record of driving revenue expansion and relationship development strategies. • Experience in or knowledge of field sales or account management • Successfully managed complex projects and have an aptitude for using data to drive decisions • The ability to demonstrate strong capabilities in the following areas: • Written and Verbal Communication • Organization • Client Facing Presentation • Customer Service • Problem Solving • Conflict Management • Self-motivated • Collaboration • A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Zendesk, Excel, PowerPoint, Google Suite, etc.

🏖️ Benefits

• Competitive salary with generous annual cash bonus • Remote first work from home culture • Flexible Time Off to help you rest, recharge, and connect with loved ones • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) • Mental Health Support Solutions • ...and more!