Senior Business Process Analyst

Job not on LinkedIn

October 23

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $128.8k - $161k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

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Omada Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness • SaaS

Omada Health is a virtual care company focused on helping individuals achieve their health goals through personalized support and programs. The company offers comprehensive health management solutions for conditions like diabetes, hypertension, and musculoskeletal health. Omada provides one-on-one health coaching and smart devices to monitor and improve health, creating personalized care plans for its users. Its programs are designed to be accessible at no cost to participants when covered by their employer or health plan, making Omada a leader in delivering quality virtual care that is both personal and sustainable.

201 - 500 employees

Founded 2011

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $192M Series E on 2022-02

📋 Description

• Map and evaluate end-to-end workflows across go-to-market (GTM), operational, and technical teams to identify inefficiencies and opportunities for automation or redesign. • Lead initiatives that improve member experience, reduce operational friction, and enhance efficiency. • Define key process metrics (cycle time, cost-to-serve, error rate, etc.) and build dashboards or scorecards to monitor performance. • Partner with other operational and analytical teams to turn process data into actionable insights. • Conduct root cause analyses and deliver clear recommendations that drive measurable impact. • Partner with operational and GTM teams to pilot, scale, and sustain process improvements. • Create and maintain process documentation, SOPs, and training materials that support adoption. • Lead cross-functional change management efforts to ensure new processes are embedded and effective. • Ensure that all processes align with Omada’s standards for clinical quality, privacy (HIPAA), and regulatory compliance. • Partner with internal audit and compliance teams to maintain readiness for client and regulatory reviews.

🎯 Requirements

• Bachelor’s degree in Business, Management Information Systems, Industrial Engineering, Information Technology, or related field. • 5+ years of experience in process improvement, operational excellence, or program operations—preferably in digital health or health tech. • Demonstrated success leading cross-functional improvement initiatives in a fast-paced, scaling organization. • Proficiency in process mapping and analysis tools (e.g., Lucidchart, Miro, Visio) and comfort working with data to assess impact. • Experience with go-to-market systems, such as CRM and marketing automation (Salesforce is a plus). • Excellent communication and stakeholder management skills across technical and non-technical audiences. • Background in operations strategy, product operations, or continuous improvement (preferred). • Lean Six Sigma Green or Black Belt certification (preferred). • Experience in a hybrid clinical-technology setting (e.g., telehealth, remote care, population health) (preferred).

🏖️ Benefits

• Competitive salary with generous annual cash bonus • Equity grants • Remote first work from home culture • Flexible Time Off to help you rest, recharge, and connect with loved ones • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) • Mental Health Support Solutions • ...and more!