Conversational AI Application Developer

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July 4

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Omilia - Conversational Intelligence

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Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• We are seeking a Conversational AI Application Developer to join our Solution Delivery team and Product team. • You will be part of a talented software team that delivers the latest in Conversational and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world. • As part of that team, you will be trained on Omilia's NLU platform and gain an under-the-hood understanding of all technologies involved in enabling conversational, omnichannel human-system interactions. • The successful candidate will contribute to the design and development of production-grade conversational systems, using Omilia's technology suite. • Tasks and responsibilities include: • Working with customers to analyze and understand business requirements; • Designing the application in line with established usability principles and business requirements; • Implementing and testing the semantic models and the conversation flow, leveraging both rule-based and ML-based technologies made available on Omilia's Cloud Platform (OCP). • More detailed tasks include: data set preparation (augmentation & annotation), development of semantic rules using dictionaries and regular expressions, model testing to assess performance; • Using JavaScript to code application logic; • Test-driven development, unit and regression testing; • Closely working with customers and other team members to debug and troubleshoot issues; • Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation. • Analyzing real-life human-system dialogs, assessing the overall system performance, and identifying improvement opportunities; • Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights.

🎯 Requirements

• Academic Degree in Computer Science, Computational Linguistics, Natural Language Processing, related field, or equivalent experience. • Excellent command of spoken and written English. • Excellent communication skills; customer-facing. • Problem solving and engineering mindset. • Knowledge of basic programming principles. • Ambition, enthusiasm, and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail. • Well-organized for both team and/or solo assignments. • Accountable within demanding deadlines. • Nice to have: • Experience with conversational automated dialog systems, either voice or chat-based. • Experience in any other production-level NLU/NLP solutions. • Any customer facing experience in a corporate setting will be considered a plus. • Experience with JavaScript and/or object-oriented programming (e.g. Java, Python). • Experience consuming external systems such as web services. • Knowledge of bash scripting for automating SDLC internal tasks.

🏖️ Benefits

• Fixed compensation. • Long-term employment with the working days vacation. • Development in professional growth (courses, training, etc). • Being part of successful cutting-edge technology products that are making a global impact in the service industry. • Proficient and fun-to-work-with colleagues. • Apple gear.