Omilia - Conversational Intelligence
Artificial Intelligence • eCommerce • Customer Service
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
201 - 500 employees
Founded 2002
🤖 Artificial Intelligence
🛍️ eCommerce
Conversational UX Specialist
Job not on LinkedIn
September 24
Omilia - Conversational Intelligence
Artificial Intelligence • eCommerce • Customer Service
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
201 - 500 employees
Founded 2002
🤖 Artificial Intelligence
🛍️ eCommerce
📋 Description
• Design user-centric conversational experiences for voice and chat, leveraging data-driven insights to optimize system performance. • Analyze real conversational interactions to validate design choices, enhance user experience, and improve business KPIs. • Act as the primary subject matter expert for conversational AI design, influencing and aligning cross-team efforts. • Create scalable, modular, and maintainable conversational flows enabling efficient adaptation to future business needs. • Translate complex business needs into actionable, user-centric design solutions that enhance user experience and achieve organizational objectives. • Present design concepts effectively to business teams and stakeholders, advocating for user-first principles while aligning with company goals. • Collaborate with project delivery teams to ensure design solutions are technically viable and optimized for the existing technology stack. • Create and maintain comprehensive documentation of design decisions, conversational systems, and user flows; track benchmarking for core KPIs across features and verticals. • Stay informed about latest trends, best practices, and principles in conversational AI design to deliver cutting-edge, accessible solutions. • Analyze existing conversational designs to identify broken processes, propose fixes, and implement optimized solutions. • Evaluate user interactions and conversation data to uncover areas for improvement, enhancing bots’ performance and user satisfaction. • Leverage insights from data analysis to drive continuous iterative optimization of conversational experiences. • Ensure design enhancements are aligned with key performance indicators to measure and demonstrate impact.
🎯 Requirements
• Bachelor’s degree in a relevant field (e.g., Linguistics, Computer Science, UX Design, Psychology) or equivalent professional experience. • Proven experience in UX design and/or experience driving requirements analysis, design and optimization of Conversational AI systems, with a strong understanding of conversational UX principles and best practices. • Skilled in crafting clear, engaging, and natural dialogue for conversational interfaces. • Excellent proficiency in both English, with strong communication skills in speaking and writing. • Exceptional communication skills, with the ability to work effectively in customer-facing roles. • Passion for user experience, strong design sensibilities and deep empathy for end users. • Ambition, enthusiasm, and a growth mindset, coupled with strong analytical and creative thinking abilities. • Meticulous attention to detail and the ability to deliver high-quality work within tight deadlines. • Highly organized and capable of managing solo or collaborative assignments effectively. • Comfortable working in a fully remote, digital-first environment. • Nice to Have: Hands-on experience designing UX for AI-driven bots, including chatbots and voicebots, or familiarity with Generative AI solutions. • Nice to Have: Experience with conversational automated dialogue systems (voice or chat-based); production-level knowledge of NLU/NLP solutions is a strong plus. • Nice to Have: Proficiency in additional languages such as Spanish, French, and/or German.
🏖️ Benefits
• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear.
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