Salesforce Administrator

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September 13

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Omilia - Conversational Intelligence

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Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• Administer, support, and train users on Salesforce as part of the Revenue Operations team. • Implement Salesforce configuration changes (Flow, fields, lightning pages, dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports). • Manage user and license administration, including new user setup, deactivation, roles, and permissions. • Gather user and stakeholder requirements and translate them into scalable, best-practice solutions focused on exceptional user experience. • Manage sandbox environments, including testing and deployment. • Ensure technical and business alignment of third-party integrations with existing systems. • Perform proactive system maintenance (Security Reviews, Release Updates, Health Checks). • Troubleshoot Salesforce issues and serve as the primary contact for user support. • Ensure data accuracy and security within Salesforce, manage backup tools and integrations. • Enforce data entry standards, monitor CRM hygiene, conduct regular audits, and implement validation rules and automations. • Develop and share CRM usage best practices and user-friendly training materials, tutorials, and reference guides. • Provide onboarding training for new hires and ongoing support in cooperation with Sales & Partner Enablement teams. • Develop and maintain technical documentation for Salesforce processes and configurations. • Build and maintain Salesforce reports and dashboards for stakeholders, analyze data and usage trends, and manage regular reporting cadence for KPIs and operational metrics.

🎯 Requirements

• Degree in Business Administration, Economics, Technology, or a similar field. • Excellent mastering of Salesforce is required; Admin or Advanced Admin Certifications are strongly preferred but not mandatory. • Minimum of 2-3 years of hands-on Salesforce administration experience. • Demonstrated proficiency with Trailhead Badges/Superbadges. • Experience implementing Salesforce Flow, fields, lightning pages, dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports. • Experience with Salesforce analytics, reports, and dashboards. • Proficiency in Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules). • Experience with sandbox testing and deployment. • (Nice to have) Salesforce Developer/Apex knowledge. • (Nice to have) Knowledge/Experience with the broader Salesforce ecosystem: Revenue Cloud, Data Cloud, Marketing Cloud, Agentforce etc. • (Nice to have) Experience with 3rd-party integrations (Jira, NetSuite, Gong, Zoominfo…) and Salesforce Mobile App configuration. • Excellent communication, collaboration, and team-working skills. • Strong analytical skills and attention to detail. • Proven business understanding mindset and a proactive approach to platform enhancements. • Ability to understand the bigger picture, apply a thoughtful approach, contextualize problems, and customize solutions. • Empathetic and optimistic, "glass half-full" approach. • Ability to work independently in a fast-paced environment with a high degree of accountability, and adaptability to the evolving needs of the business. • Real passion for Salesforce and a desire to implement best practice solutions in real-world conditions of a fast-pace business. • Availability and responsiveness to questions, with a willingness to help, teach and empower co-workers. • Strong presentation and training skills. • Excellent written/verbal communication skills in English.

🏖️ Benefits

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear.