Customer Experience Training Specialist – Veterinary Focused

Job not on LinkedIn

October 24

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $51.8k - $59.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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One80 Intermediaries

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B2B • Finance • Enterprise

One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.

1001 - 5000 employees

🤝 B2B

💸 Finance

🏢 Enterprise

📋 Description

• Designs, develops, and delivers comprehensive training programs for customer service staff, team leaders, and supervisors • Manages and maintains the Five9 contact center system • Creates, updates, and maintains training documentation and resources • Partners with department leadership to assess staff competencies and identify skill or knowledge gaps • Conducts quality audit activities to ensure accuracy, compliance, and a positive customer experience • Collects and reports on training and quality metrics using call monitoring and shadowing data • Maintains up-to-date business knowledge across Life & Health and BIL units, insurance products, policy systems, and industry trends

🎯 Requirements

• Bachelor’s degree in business management and administration or a related field preferred • Five or more years of customer service experience, including previous training and/or leadership experience • Prior experience in the insurance industry preferred • Experience in a contact center environment with a focus on Five9 administration preferred • Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization • Life & Health and Property & Casualty (P&C) insurance licenses are desired or the ability to obtain

🏖️ Benefits

• medical • dental • vision • disability • life • retirement savings • 10 to 20 vacation days depending on experience • generally offers 11 paid holidays and 5 half days depending on the calendar year