Customer Service Representative – Life & Health, Veterinary-Focused

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November 13

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One80 Intermediaries

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B2B • Finance • Enterprise

One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.

1001 - 5000 employees

🤝 B2B

💸 Finance

🏢 Enterprise

📋 Description

• Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner. • Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates. • Maintain accurate and complete customer service notes and documentation in the CRM system. • Process client requests, policy changes, and updates received via phone, mail, or email. • Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor. • Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA. • Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction. • Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems. • Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment. • Support departmental initiatives, quality reviews, and process enhancements. • Uphold a positive and professional demeanor that reflects the organization’s customer-centric culture.

🎯 Requirements

• High School diploma or equivalent required; Associate degree preferred. • 1 to 2 years of customer service or call center experience required. • Insurance, healthcare, or financial services industry experience preferred. • Life & Health license (IL) preferred or ability to obtain.