Customer Service Representative – Veterinary Focused

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November 13

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One80 Intermediaries

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B2B • Finance • Enterprise

One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.

1001 - 5000 employees

🤝 B2B

💸 Finance

🏢 Enterprise

📋 Description

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner • Escalate complex issues to senior team members or management as needed • Research and resolve customer questions related to coverage, claims, billing, and policy details. • Maintain accurate records of customer interactions and transactions • Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor • Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party • Meet production quotas and quality standards as set forth by management.

🎯 Requirements

• Minimum education of a high school diploma or equivalent. • 1 to 2 years of customer service or call center experience. • Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage. • Strong communication and problem-solving skills. • Ability to work in a fast-paced environment and handle multiple tasks. • Property & Casualty (IL) preferred or ability to obtain.