One80 Intermediaries
B2B • Finance • Enterprise
One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.
1001 - 5000 employees
🤝 B2B
💸 Finance
🏢 Enterprise
Customer Service Team Lead – Veterinary-Focused
Job not on LinkedIn
November 13
One80 Intermediaries
B2B • Finance • Enterprise
One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.
1001 - 5000 employees
🤝 B2B
💸 Finance
🏢 Enterprise
📋 Description
• Monitor key performance indicators (KPIs) and service levels of the CSR team. • Manage Five9 Contact Center to ensure inbound calls are answered. • Research and respond to escalated customer service issues. • Conduct quality control activities for the CSR team. • Hold regularly scheduled one-on-one coaching meetings with CSR team members. • Review and approve time off request and bi-weekly timecards for the CSR team. • Perform Customer Service Representative duties as needed.
🎯 Requirements
• Associate degree and 3+ years of service as Customer Service Representative, or equivalent combination of education and experience. • Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage. • Property & Casualty insurance license or ability to obtain upon hire is preferred.
🏖️ Benefits
• Health insurance • Professional development opportunities • Flexible work arrangements • Paid time off
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