Senior Solution Engineer

November 25

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Onit

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SaaS • Enterprise • Artificial Intelligence

<Onit> is an AI-native legal operations and enterprise legal management software company that provides solutions for legal spend and matter management, contract lifecycle management (CLM), eBilling, vendor and compliance management, workflow automation, and AI-driven tools like ReviewAI and Spend Agent. Their Unity ELM platform and associated products (SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM, and an App Catalog) enable legal teams to centralize documents, automate workflows, extract contract data via OCR, and optimize spend and vendor relationships. Onit serves enterprise legal operations, General Counsel, and contract managers across industries such as pharmaceutical, finance, insurance, technology, and government, and offers implementation, support, and professional services.

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Senior Solution Engineer will have the following responsibilities and duties: • Provide advanced technical support to clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions. • Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions. • Collaborate closely with internal teams, including Engineering, Product Management, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements. • Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests. • Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals. • Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues. • Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.

🎯 Requirements

• 5+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment. • Proficiency in Ruby programming, with a general to advanced level of expertise. • Working knowledge of Python and its application in software development and support. • Prior experience working on integrations (e.g., Pentaho, Workato, API integrations, third-party systems). • Solid understanding of programming fundamentals and source code management (e.g., algorithms, data structures, coding best practices, git, etc.) • Demonstrated ability to quickly understand business requirements and expectations. • Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders. • Detail-oriented with strong organizational skills. • Prior experience working on Business Process automation/management tools is a plus. • Liquid templating language experience is a plus. • Excellent Microsoft Office Suite and general documentation proficiency. • Strong multitasking skills with the ability to prioritize and manage multiple projects. simultaneously in a fast-paced environment. • Experience in the legal industry is a plus but not required. • Bachelor’s degree in computer science, MIS or a related discipline

🏖️ Benefits

• Health Coverage: Employee and immediate family members. • Time Away: Flexible paid time off and 10 company paid holidays annually. • Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.  Onit also offers surrogacy and adoption reimbursement. • Income Protection: 100% employer-paid life and disability insurance. • Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance. • Tax-Advantaged Accounts: Flexi, NPS. • Community Engagement: One paid volunteer day each year to give back to the community.