Commercial Asset Manager, Special Servicing

Job not on LinkedIn

August 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $63.7k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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International Luxury Hotel Association

WebsiteLinkedInAll Job Openings

B2B • Travel • Hospitality

International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.

11 - 50 employees

Founded 2012

🤝 B2B

📋 Description

• Manage a portfolio of non-performing or defaulted commercial real estate loans; develop and execute resolution strategies and maintain borrower relationships. • Serve as the primary point of contact for borrowers and authorized third parties. • Communicate solutions using approved scripts and maintain detailed records of interactions. • Navigate internal systems and resources to resolve borrower inquiries independently. • Use multiple servicing platforms and applications concurrently (e.g., ICE, DocViewer, LiveVox, CMS, PHH Payment Application, iCasework). • Analyze financials, loan documents, and market conditions to determine optimal workout strategies. • Collaborate with attorneys, internal departments, and third parties to prepare and finalize workout documentation. • Monitor foreclosure and bankruptcy proceedings and resolve delays. • Prepare comprehensive business plans recommending loss mitigation or liquidation strategies. • Review property inspections and address preservation, tenant concerns, and code violations. • Ensure timely updates and resolution of taxes, insurance, and escrow account issues. • Generate monthly performance reports for assigned assets and maintain investor relationships. • Oversee REO assets, coordinate brokers and property managers, and execute marketing strategies. • Achieve or exceed monthly KPIs, quarterly incentives and annual goals. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree from an accredited university. • Minimum 5 years of experience in the mortgage industry. • Proficiency in Microsoft Office Suite, including Excel, Access, Word, PowerPoint, and Outlook. • Strong leadership, analytical, and problem-solving skills. • Excellent organizational and time management abilities. • Effective verbal and written communication skills. • Detail-oriented, self-motivated, and capable of working independently. • Customer-focused and team-oriented. • Adaptable and flexible in a dynamic environment. • Bilingual (English/Spanish) a plus • Experience with mobile technology and REO asset management is a plus. • Exceptional interpersonal skills, including conflict resolution and professional relationship building. • Must pass the company’s background screening process. • May be subject to additional client-specific or federal/state licensing requirements.

🏖️ Benefits

• Medical, dental and vision • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Programs for mental, physical and financial wellness • Quarterly bonus based on performance