Director, Platform Development and Growth Strategy

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August 8

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International Luxury Hotel Association

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B2B • Travel • Hospitality

International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.

11 - 50 employees

Founded 2012

🤝 B2B

📋 Description

• The Director, Platform Development and Growth Strategy will play a critical leadership role in driving the company’s strategic growth initiatives through fast adoption of technology and data analytics, with a focus on the customer experience for both Homeowners as well as our B2B clients. • This individual will be responsible for analyzing the competitive landscape, identifying market opportunities, and understanding current and emerging technologies with the potential to drive transformative change in our customers’ experience. • By supporting the alignment of the Company’s growth plan with client and borrower needs, this leader will directly contribute to revenue growth, operational efficiency, and long-term value creation. • Develop and execute strategies to deepen client relationships, expand share of wallet, and enhance borrower lifecycle management. • Translate high-level vision into actionable plans, ensuring alignment across departments and functions. • Lead enterprise-wide initiatives aimed at accelerating market share growth, enhancing customer retention, and driving recapture strategies. • Forge strategic partnerships with Onity stakeholders, including the internal Digital Transformation team and external vendors to evaluate, pilot, and deploy innovative lending products and services. • Partner with business areas such as IT, Servicing and Originations to integrate Growth strategies into day to day execution. • Act as a liaison between departments to ensure alignment, resolve conflicts and remove barriers to execution. • Champion a unified customer experience across Originations and Servicing platforms, ensuring brand consistency and operational excellence. • Oversee the implementation of strategic growth initiatives, ensuring timely delivery with impactful, measurable outcomes. • Identify and mitigate risks that could impact strategic execution. • Design and implement customer experience innovations that deliver measurable business value and reinforce the company’s brand promise. • Partner with operating leaders to identify pilot opportunities to validate concept and enable adoption. • Leverage analytics and predictive modeling to uncover customer insights/behaviors and shape data-driven, multi-channel growth strategies. • Establish and lead “Customer for Life” initiatives, benchmarking against industry leaders to ensure competitive differentiation and long-term loyalty. • Partner with leadership to identify current and emerging innovation trends with the potential to drive “big change” in our process performance and customer experience.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field (MBA preferred). • Minimum 10 years of experience in developing product and business strategy in the residential lending segment, or more broadly financial services. • Deep knowledge of all lending channels (Consumer Direct, Wholesale, Correspondent), agency and non-agency products and guidelines as well as lending and servicing technologies and services. • Demonstrated experience in competitive benchmarking, data analysis, customer experience design, and growth planning. • Proven track record in leading initiatives that deliver tangible business results (e.g., revenue, cost efficiency, client acquisition). • Strong analytical and strategic thinking skills, with the ability to synthesize complex data into actionable insights. • Excellent communication and stakeholder management skills, with experience influencing at the executive level. • Experience managing vendor or third-party relationships to deliver technology and service enhancements. • Proven ability to manage multiple, competing priorities simultaneously and ability to work in a fast-paced environment where continuous innovation is desired. • History of teamwork and willingness to roll up one’s sleeves to get the job done.

🏖️ Benefits

• Comprehensive benefits package including medical, dental and vision. • Up to 3% match on 401(k) contributions. • Generous paid time off. • Company-paid life, accident and disability coverage. • Programs for mental, physical and financial wellness.