Senior Quality Analyst – Retirement

Job not on LinkedIn

November 3

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🧐 Analyst

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Mogul

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Mogul is a modern executive search firm, powered by AI personalized to you.

11 - 50 employees

📋 Description

• Develop, implement, and maintain quality assurance processes specific to migration workflows and documentation. • Conduct regular audits of case files, client interactions, and service delivery standards to ensure compliance with legal and organizational requirements. • Identify manual processes and introduce automation solutions to optimize efficiency. • Develop and execute automated test scripts • Evaluate and integrate automation tools like Robot Framework and Selenium Web Driver, ensuring they are reusable, robust, and well-documented. • Identify inefficiencies in migration processes and recommend improvements. • Work closely with process owners to standardize and streamline workflows. • Ensure adherence industry-specific legal requirements. • Regularly update the team about regulatory changes and their impact on business operations. • Develop and execute test plans for software or systems supporting migration processes. • Generate detailed reports on quality metrics, trends, and areas for improvement. • Act as a liaison between quality assurance, legal, and operational teams to ensure alignment on quality standards. • Provide training and mentorship to junior quality analysts. • Identify potential risks in migration cases or systems and suggest mitigation strategies. • Document and communicate risk findings to stakeholders. • Ensure a consistent and high-quality client experience by monitoring service standards. • Address quality-related client concerns and work towards resolution promptly.

🎯 Requirements

• 5–7 years as a quality analyst, specifically working with n-tiered Cloud Native applications on the AWS platform. • Strong understanding of US Retirement regulations or Pension Funds industry trends, and compliance requirements is a bonus • Proficiency in automated testing tools (e.g., Robot Framework, Selenium Web Driver), defect management systems (e.g., JIRA) • Excellent written and verbal communication skills to effectively liaise with clients, internal teams, and stakeholders. • Strong analytical and problem-solving skills focusing on identifying root causes and areas for improvement. Excellent analytical and problem-solving abilities • Familiarity with Agile methodologies and exploratory testing. Ability to manage multiple tasks and deadlines effectively. • Any bachelor’s degree (Computer related).

🏖️ Benefits

• At Vitech, we believe that diversity fuels innovation, and we’re committed to creating an inclusive workplace where everyone can thrive. We’re an Equal Opportunity Employer and welcome all qualified applicants regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status.