Parent Support Specialist – Customer Service

Job not on LinkedIn

🔥 21 hours ago

🌵 Arizona, Colorado, +26 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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OpenEd.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

👥 B2C

Education • B2C

OpenEd. co is a provider of free, state-based homeschooling programs and resources for families. The site offers courses, clubs, cohorts, enrollment guidance, newsletters, and community support to help parents run flexible, at-home education; it emphasizes being widely recommended by homeschool families and operates across multiple U. S. states. Materials and enrollment appear focused on K–12 homeschool support delivered directly to families online (courses, clubs, resources, and informational guides).

📋 Description

• Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums about their child’s educational program • Use OpenEd's help ticketing system to triage and respond to parent requests • Maintain accurate interaction records, document frequently asked questions, and update databases • Advise parents/guardians on education program schedules tailored to each child • Participate in Parent Support team meetings • Coordinate with team members to provide consistent, up-to-date information across channels • Liaise with team leads and partner schools on complex situations • Manage the intervention process and help families succeed • Administer or assist with daily Q&A and Parent Information Sessions • Plan or assist with community events • Identify parent issues proactively and develop strategic solutions

🎯 Requirements

• Flexible availability during traditional business hours in the Pacific Time Zone • Familiarity with Google products such as Gmail, Calendar, Docs, Forms, and Sheets • Access to a smartphone, high-speed internet, computer, webcam, and headset • Hands-on experience managing tickets or customer interactions in a CRM is a plus • Associate’s degree from an accredited college or university, or related advanced learning experiences • 1–3 years of customer service, account management, or marketing experience • Must be eligible to work in the U.S. • Detail-oriented, kind, personable, conversational, helpful, highly organized, and patient • Exceptional verbal and written communication skills • Aptitude to become a program expert • Comfort engaging directly with families and problem-solving in real time • Understanding that every child is unique and benefits from individualized learning • Ability to thrive in a fast-paced environment

🏖️ Benefits

• $20–$25 per hour base compensation • Remote work arrangement • Equal opportunity employment