Pricing & Operations Specialist

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November 5

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Openprovider

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eCommerce

Openprovider is a domain registrar with over 20 years of experience, specializing in simplifying and securing the domain operations of web hosters, marketing agencies, domain investors, and other resellers. The company offers domain registration and management services under a membership model, providing access to more than 2,000 top-level domains with fixed pricing and additional security services. Openprovider's offerings are enhanced by ISO 27001 certification, ensuring outstanding data protection, and their strong API integrations allow for streamlined domain management and automation. Members can enjoy cost-price domain transactions, exclusive deals on services such as SSL certificates and premium DNS, and a centralized dashboard for managing domains and services.

51 - 200 employees

Founded 2004

🛍️ eCommerce

📋 Description

• Internal Product Support: Act as the main contact for Product for questions coming from Finance, Engineering, Commercial and Support departments regarding operational or pricing topics. Address Slack mentions and inquiries promptly, providing full, accurate, and actionable responses. Escalate to 2nd-level or product teams via Jira when technical work or investigation exceeds 30 minutes. Maintain ownership from initial issue to resolution or clear handover with all context. Support Product Managers with structured updates, reminders, and follow-ups on ongoing items. • Pricing & Promotions Tracking and Execution: Announce price changes from registries or suppliers to internal teams and coordinate communication. Prepare and validate pricing analyses before implementation, ensuring approvals and accuracy. Configure and test price updates in BCP after sign-off. Execute promotions setup in BCP, validating all configurations and tracking performance. Maintain up-to-date pricing documentation and historical records in Confluence. Collect promotion results and share with Product, Sales, and Finance. Forward registry promotions to Sales and create tasks to ensure execution. Proactively track negative margin alerts in Slack and ensure corrective action. • Financial & Status Crosschecks: Conduct routine financial and status crosschecks between registry data, invoices, and internal records. Detect mismatches or missing renewals early and coordinate resolution with Finance. Log all findings and actions taken to maintain visibility and accountability. Collaborate with Product and Finance to review margins and ensure accurate cost structure. Document recurring issues for long-term process improvement. • Operational Documentation & Product Process Maintenance: Maintain a clear, up-to-date repository in Confluence covering pricing, promotions, and validation workflows. Create communication tasks and plan product communications, pricing increase or pricing communications with Marketing. Document operational dependencies and procedures for handover clarity. Support process alignment between Product Managers by maintaining standard templates and shared documentation. Suggest and document improvements that reduce manual effort or increase accuracy. • Reporting & Performance Analysis: Prepare and deliver monthly and quarterly reports on pricing accuracy, financial health, and promotions performance. Create clear summaries and dashboards to support Product Managers in decision-making. Maintain real-time margin and discrepancy reports for Product and Finance visibility. Identify trends, anomalies, and risks and propose data-based corrective actions. Support Product Managers with ad-hoc operational or financial analysis when needed.

🎯 Requirements

• Ownership & Accountability – Delivers complete, accurate outcomes with minimal supervision. • Analytical Accuracy – Quickly identifies financial or data inconsistencies. • Collaboration – Works effectively across Product, Finance, and Engineering. • Documentation Discipline – Keeps all procedures current and clear. • Process Thinking – Ensures repeatability and clarity in every workflow. • Data Fluency – Comfortable analyzing reports and metrics in Sheets or Tableau. • Tool Proficiency – Skilled in BCP, Jira, Confluence, Slack, and BI tools. • Problem Solving & Prevention – Seeks root causes and prevents recurrence. • Nice to have Industry Experience – previous experience in the Domains, Hosting, or broader Internet infrastructure industry is strongly preferred. A solid understanding of domain lifecycles, pricing models, and registrar operations is a plus.

🏖️ Benefits

• 100% Remote Work: Work from anywhere in the world - we’re a fully remote company with no mandatory office presence. • Flexible Working Hours: Plan your day around your energy and productivity. • Paid Time Off & Sick Leave: We encourage rest and recovery — take time to recharge when needed. • Quarterly & Annual Reviews: Transparent performance conversations with space to grow, learn, and progress. • Global Team Culture: Collaborate with open-minded colleagues from over 20 countries - we value diversity and inclusion. • Regular Online & Offline Events: Virtual coffee breaks, online games, meetups, and company gatherings to keep our connections strong. • Learning & Growth Opportunities: Internal workshops, cross-team projects, and knowledge-sharing sessions to keep developing your skills. • Modern Remote Workplace: We’re proud to be an ISO 27001-certified organization, ensuring high standards of security and professionalism in everything we do. • Tools That Empower You: We provide access to top collaboration tools and platforms that make remote teamwork efficient and enjoyable. • Supportive Environment: A culture that values trust, transparency, and wellbeing — we believe happy people build better products.