OpsArmy
HR Tech • Fintech • eCommerce
OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.
51 - 200 employees
👥 HR Tech
💳 Fintech
🛍️ eCommerce
Client Success Lead
Job not on LinkedIn
4 days ago
OpsArmy
HR Tech • Fintech • eCommerce
OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.
51 - 200 employees
👥 HR Tech
💳 Fintech
🛍️ eCommerce
📋 Description
• Maintain regular communication with assigned clients to gather updates and feedback. • Ensure client expectations are clearly communicated to talent. • Build strong working relationships through transparency and consistent follow-up. • Identify concerns early and offer proactive solutions. • Guide talent through daily tasks, priorities, and quality expectations. • Provide developmental feedback and coaching when needed. • Monitor performance trends and address issues before escalation. • Track deliverables and ensure workflows stay organized and on schedule. • Keep SOPs updated and ensure talent follows them consistently. • Help identify simple improvements to enhance team efficiency. • De-escalate misalignments professionally and fairly. • Maintain balanced communication between client and talent perspectives.
🎯 Requirements
• 2-5 years in BPO, account support, team lead, SME, or operations roles. • Experience handling client communications or supervising staff. • Ability to track multiple workflows and keep operations in order. • Strong attention to detail and excellent follow-through skills.
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