OpsArmy
HR Tech • Fintech • eCommerce
OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.
51 - 200 employees
👥 HR Tech
💳 Fintech
🛍️ eCommerce
Client Success Operations Manager
Job not on LinkedIn
16 hours ago
OpsArmy
HR Tech • Fintech • eCommerce
OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.
51 - 200 employees
👥 HR Tech
💳 Fintech
🛍️ eCommerce
📋 Description
• Act as a reliable point of contact for day-to-day client needs. • Conduct regular syncs to gather updates, clarify priorities, and set expectations. • Build trust through consistent communication and timely follow-ups. • Surface concerns early and provide clear, actionable recommendations. • Support talent with clarity on tasks, responsibilities, and expectations. • Provide coaching and guidance to improve performance and communication. • Track attendance, workload, and overall delivery quality. • Help new hires or transitioning staff get aligned quickly. • Ensure all deliverables, tasks, and timelines remain on track. • Maintain and update SOPs as workflows evolve. • Identify operational risks or bottlenecks and escalate appropriately. • Collaborate with internal support teams to close gaps in service delivery. • Anticipate potential misunderstandings and address them early. • De-escalate issues using balanced communication and objective reasoning.
🎯 Requirements
• 5 years of experience in BPO operations, account management, or team lead/SME roles. • Proven ability in supervising talent or handling client requests. • Strong task management, organization, and documentation skills. • Ability to maintain structured workflows and follow-through.
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