Solutions Architect

Job not on LinkedIn

October 26

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Operative

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Media • SaaS • Advertising

Operative is a company that provides intelligent media management solutions designed to optimize advertising management and revenue growth for media companies globally. Operative offers advanced tools for advertising sales management, content rights and management, reporting, analytics, and insights. Their platforms, such as AOS and Operative. One, integrate seamlessly with existing technologies to provide a unified solution for modern media operations including streaming media, digital publishing, and retail media networks. By leveraging AI and data-driven solutions, Operative aims to help media companies navigate the complexities of converged advertising and content management in an era of digital transformation.

1001 - 5000 employees

📱 Media

☁️ SaaS

💰 $11M Debt Financing on 2014-03

📋 Description

• Solutions leader on projects, recommending solutions and configurations to meet customers' holistic business needs • Own solution design from discovery through validation, ensuring alignment with business objectives • Document workflows supported by base product, required process changes, and necessary gaps (core vs. custom) • Assess customer configurations/processes, evaluate impacts of design options, and recommend optimal solutions • Design key workflows for multi-product and multi-system integrations from MVP through full operationalization • Supports Sales Engineering with customer discovery sessions to gain understanding of business requirements and gather scope elements specific to the implementation • Work closely with Sales Engineering for pre-sales scoping and solutioning • Describe our approach, process and timing for any custom software development and solution integrations • Formulate implementation estimates based on required resources and projected timelines • Present the value of our services, communicating the implementation journey, and clarifying scope/value of the overall solution • Assist with client objection handling, credential our team, and assure clients our expertise will guide them to success • Guide customers toward best practices, constructively challenging assumptions when necessary and help customers understand how solutions will affect their workflows • Identify issues, provide options, and recommend solutions with clear justification • Deliver workshops of Operative products that showcase business value • Collaborate with customers on training, solution validation and testing processes • Work with Solutions team to manage customer feedback and issues, aligning with Product and Engineering to resolve • Provide go-live and post-go-live consultative support on system functionality and workflow changes • Work closely with PMO, understand/review project timeline and adhere to project due dates • Work alongside PMO to establish and maintain executive relationships, serving as trusted advisor throughout project lifecycle • Facilitate decision-making on requirements, priorities, obstacles, and change management • Collaborate with PMO to proactively identify and escalate project risks before they impact outcomes • Navigate difficult conversations with confidence, addressing scope changes, resource constraints, and competing priorities • Provide supervision and guidance to Solutions Consultants and Customer Support teams • Contribute to knowledge sharing across Solutions Architects and whole Solutions team • Lead/assist on internal process improvement projects

🎯 Requirements

• 5+ years customer-facing consulting experience in complex software implementations or professional services delivery • Proven track record architecting and implementing complex multi-system solutions for enterprise customers • Experience in pre-sales engagements, with ability to articulate solution vision and gain customer buy-in • Background in one or more business areas would be preferred but not required: digital advertising, local broadcasting, network broadcasting, or media technology • Experience managing executive stakeholder relationships and leading governance discussions • Experience of working in a multi-national/time zone company preferred • Exceptional presentation and communication skills with executive presence • Ability to articulate ideas, solutions, and recommendations with clarity and conviction • Consultative mindset that guides customers toward best practices • Strong analytical and solution design capabilities for complex business workflows • Technical know-how to understand how systems work together and integrate • Familiarity with technical tools and concepts including APIs, cloud platforms (AWS, Google Cloud), data integration tools, and modern software architecture patterns • Proactive problem-solving with ability to identify issues early • Ability to manage demanding customers with professionalism • Literacy and knowledge of standard business operations and productivity software: MS Outlook/Word/Excel/PowerPoint, Salesforce, JIRA, Basecamp • Awareness of how AI is transforming software implementation practices and ability to leverage AI tools for enhanced productivity and solution design

🏖️ Benefits

• Work with leading media companies on transformational projects • Professional development through structured methodology training • Collaborative environment valuing proactive leadership and customer success • Remote work environment with balanced travel requirements • Contribute to evolving implementation best practices