Bilingual Agent

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March 19

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Oportun

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Fintech • Finance

Oportun is a financial technology company that specializes in providing affordable personal loans and savings solutions. They are recognized as Bankrate's #1 app for saving money in 2024. Oportun offers personal loans ranging from $300 to $10,000 for various financial needs such as bills, repairs, and deposits, with quick funding and affordable payments. The company provides a unique app that helps users manage their loans and saves money intelligently. Oportun also focuses on financial education and offers tools like loan calculators and prequalification services, which do not impact credit scores. Although Oportun is not a bank, they ensure deposits are FDIC insured through partner banks.

1001 - 5000 employees

Founded 2006

💳 Fintech

💸 Finance

📋 Description

• The Bilingual Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc. • Must be open and alert to detect the mood of the client to empathize; consciously and actively listen / read to put yourself in the customers shoes and efficiently generate an appropriate response or solution according to company policies and procedures. • The Bilingual Agent must think about providing high standards of quality and excellence in service, being friendly, taking responsibility for their actions but above all demonstrating Oportun's values.

🎯 Requirements

• Must be at least 18 years of age • Experience or skills in Customer Service, sales or collections • Pc management • Internet browsing and office basic-intermediate Knowledge • Minimal educational level required: 9th grade (Middle School with certificate or evidence of completion.) • Bilingual (fluent in English and Spanish)