Senior Product Manager, Onboarding

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September 24

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Oportun

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Fintech • Finance

Oportun is a financial technology company that specializes in providing affordable personal loans and savings solutions. They are recognized as Bankrate's #1 app for saving money in 2024. Oportun offers personal loans ranging from $300 to $10,000 for various financial needs such as bills, repairs, and deposits, with quick funding and affordable payments. The company provides a unique app that helps users manage their loans and saves money intelligently. Oportun also focuses on financial education and offers tools like loan calculators and prequalification services, which do not impact credit scores. Although Oportun is not a bank, they ensure deposits are FDIC insured through partner banks.

1001 - 5000 employees

Founded 2006

💳 Fintech

💸 Finance

📋 Description

• Lead the onboarding experience for Oportun's unified mobile app, owning the first moments from download to product activation. • Define and execute the vision, strategy, and roadmap for app onboarding across lending and savings. • Increase first-login conversion, identity verification success rates, and first product usage through UX and experimentation. • Collaborate with design, engineering, marketing, operations, risk, compliance, and retail partners to deliver a unified onboarding experience. • Ensure onboarding balances member conversion with regulatory compliance (KYC, fraud prevention, TCPA/CTIA, CAN-SPAM, etc.). • Establish and track KPIs such as app activations, verified identities, successful loan disbursements, savings deposits, and retention. • Use A/B testing, funnel analytics, and behavioral insights to continuously improve the onboarding journey. • Bring empathy and customer-centric thinking to make onboarding simple, accessible, and confidence-inspiring.

🎯 Requirements

• 5–8+ years in product management, with at least 3 years focused on onboarding, growth, or mobile app experiences—ideally in fintech, banking, or consumer technology. • Familiarity with lending, savings, payments, or other regulated financial services; experience with KYC, identity verification, or compliance-driven flows is a plus. • Comfortable working with engineering on APIs, SDKs (e.g., Plaid), mobile architecture, and data integrations. • Skilled in analytics (SQL, Amplitude/Mixpanel, etc.) and experimentation frameworks. • Proven ability to translate customer insights into elegant, impactful product experiences. • Strong cross-functional collaboration, storytelling, and influence skills—able to align executives, peers, and partners behind a shared vision. • A track record of delivering high-quality, impactful features at speed in dynamic environments.

🏖️ Benefits

• Differentiated experience as part of a team that fosters a diverse, equitable and inclusive culture • Sense of belonging and encouragement to share perspectives • Employee resource groups • Remote work (Remote - MX)