Technical Account Manager

Job not on LinkedIn

November 5

Apply Now

Receive Emails with Similar Jobs

OPSWAT

WebsiteLinkedInAll Job Openings

Cybersecurity • Enterprise • SaaS

OPSWAT is a cybersecurity company specializing in comprehensive IT and OT defense solutions. With over 20 years of innovation, OPSWAT provides advanced threat prevention through its MetaDefender Platform, which integrates a multitude of security technologies aimed at protecting critical infrastructures globally. The platform includes solutions for file security, email security, malware analysis, and more, targeting both public and private sector organizations. OPSWAT emphasizes its commitment to securing both traditional IT environments and operational technology (OT) networks, ensuring robust defense mechanisms against a wide array of cybersecurity threats. Trusted by over 1,700 customers worldwide, OPSWAT is a leader in the cybersecurity industry, known for its partnerships and certifications, as well as its comprehensive support and training services.

501 - 1000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $125M Private Equity Round on 2021-03

📋 Description

• Serve as the primary technical point of contact for assigned enterprise clients • Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises) • Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions • Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence • Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices • Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements • Participate in incident response and post-mortem activities when escalations occur • Create and maintain technical documentation, run books, and environment overviews

🎯 Requirements

• 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant) • Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security • Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments • Comfortable leading deployments and technical troubleshooting on customer sites • Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems • Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments • Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders • Ability to manage multiple client accounts and prioritize competing demands • Strong documentation skills and a disciplined approach to knowledge sharing

🏖️ Benefits

• equal opportunity employer • celebrate diversity • environment free of discrimination and harassment