Junior Customer Success Specialist

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July 11

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Optimum7.com

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eCommerce • B2B • Digital Marketing

Optimum7. com is a digital marketing and eCommerce development company that specializes in helping B2B businesses, particularly those in industrial sectors, elevate their online presence. The company offers a range of services, including eCommerce migration, custom functionality development, conversion rate optimization, and digital marketing solutions such as SEO and PPC. Optimum7. com has extensive experience with platforms like BigCommerce, Shopify, and WooCommerce, and focuses on complex projects for industrial manufacturers seeking to improve their digital storefronts. They pride themselves on measurable results, such as increasing online revenue and improving user experience for their clients.

51 - 200 employees

🛍️ eCommerce

🤝 B2B

📋 Description

• Assist with onboarding new clients and coordinating kickoff activities • Act as a day-to-day contact for clients, handling inquiries and updates • Monitor client satisfaction and flag risks early • Track project timelines and deliverables with the DEV team • Support internal communication around project status and ETAs • Help improve customer success processes and documentation

🎯 Requirements

• Excellent communication skills with the ability to clearly present findings and recommendations to clients and internal stakeholders. • Project management skills, with the ability to handle multiple projects in a fast-paced environment. • Ability to collaborate across departments • Familiarity with CRM or project management tools is a plus