Operations and Customer Service Associate

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October 26

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OptiNizers

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B2B • SaaS • HR Tech

OptiNizers is a company dedicated to helping businesses thrive by providing a range of remote talent services including executive virtual assistants, customer service, social media management, and graphic design. They emphasize optimizing and organizing business tasks to alleviate bottlenecks, enhance efficiency, and support growth. OptiNizers partners with clients to turn their business aspirations into reality, positioning themselves as allies in the entrepreneurial journey.

2 - 10 employees

Founded 2021

🤝 B2B

☁️ SaaS

👥 HR Tech

📋 Description

• Respond to customer inquiries and return/refund requests through TikTok Shop, email, and other messaging platforms • Provide timely, professional, and friendly responses to ensure a positive customer experience • Manage and track communication threads to ensure all concerns are properly resolved • Handle inquiries about order status, shipping, and product details with accuracy and clarity • Coordinate daily with our third-party logistics (3PL) partner to ensure orders are shipped out correctly and on time • Monitor fulfillment queues and confirm that order processing is completed each day • Assist in resolving lost or unreceived package issues by investigating customer concerns and coordinating with 3PL for resolution • Maintain up-to-date order and tracking information across platforms • Respond to direct messages (DMs) and comments on the brand’s TikTok and Instagram accounts • Maintain a consistent and professional brand voice in all communications • Track and document customer cases and resolutions for internal reporting • Communicate recurring issues or logistics delays to the operations team • Ensure all operational records and customer communications are properly logged and organized

🎯 Requirements

• Proven experience in customer service, e-commerce operations, or order management • Strong written and verbal communication skills in English • Experience using TikTok Shop, Shopify, or other e-commerce platforms is a plus • Highly organized with excellent follow-through and attention to detail • Strong problem-solving skills and ability to handle multiple priorities simultaneously • Experience coordinating with 3PL or logistics partners is an advantage • Comfortable working independently and communicating with a remote team • Familiarity with social media platforms (TikTok, Instagram) is preferred but not required.

🏖️ Benefits

• Fully remote and flexible work setup • Collaborative and fast-paced environment