Senior Manager, Pharma Support Services

🕒 6 days ago

🌽 Illinois, Iowa, +2 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🚗 Michigan – Remote 🧀 Wisconsin – Remote

💵 $79k - $131.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Option Care Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1987

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Option Care Health is a leading national provider of infusion therapy services in the United States. The company offers treatment for a variety of acute and chronic conditions including neurological disorders, bleeding disorders, women's health issues, and heart failure. With over 170 nationwide infusion suite locations, Option Care Health collaborates with healthcare providers, pharmaceutical manufacturers, insurance providers, and health systems to deliver seamless and comprehensive care. Their services include IV antibiotics, nutrition support, immunoglobulin, and specialized therapies, with a strong commitment to patient care and quality outcomes. Option Care Health is in-network with all major health plans and is recognized for its high standards of care and patient support.

📋 Description

• Directly oversees the patient registration activities with multiple CMC’s, or for a specific region/area to ensure all performance expectations for time to yes, quality and cash collections (COH, denial) are achieved. • Interviews, hires, and trains employees. • Directs work, appraises performance and manages all aspects of succession planning; rewarding and disciplining employees; addressing complaints and resolving problems. • Analyzes and monitors key PR performance to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management. • Monitors daily performance including team member coaching: 1) Quality - Ensure team member consistency in obtaining required paperwork, dialogue, securing payment 2) Speed – Ensure timely actions with each step of the referral flow and handoffs. 3) Customer Service – Ensure consistent demonstration of exceptional customer service with every customer (both internal and external). • Collaborates with cross-functional leaders across Operations, Reimbursement, Compliance and Sales to drive Patient Registration priorities. • Interfaces extensively across all operation and reimbursement functions to ensure processes are streamlined and align with payer regulations and company policies. • Assists with the development and rollout of key patient registration initiatives. • Manages all aspects of the sites claims on hold, denial, cash collection process.

🎯 Requirements

• High school diploma or equivalent is required. • At least 2 years of previous patient registration management experience, OR • At least 6 years of previous patient registration experience. • Ability to multi-task and drive numerous priorities at one time. • Ability to work in a fast past environment. • Must be detail-oriented and have a high degree of quality focus. • High degree of customer service skills required.

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Paid Time off • Bonding Time Off • 401K Retirement Savings Plan with Company Match • HSA Company Match • Flexible Spending Accounts • Tuition Reimbursement • myFlexPay • Family Support • Mental Health Services • Company Paid Life Insurance • Award/Recognition Programs