Manager, Security Engineering

November 5

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♂️ Cybersecurity / Security Engineer

🦅 H1B Visa Sponsor

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Optiv

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Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

1001 - 5000 employees

Founded 2012

📋 Description

• Lead the Security Engineering Team(s) • Responsible for the overall Cyber Operations client life cycle management • Ensure engineering expectations are set, understood, agreed upon, and met • Build and improve integration process as needed to continue to improve service efficiency, effectiveness and client satisfaction • Monitor service delivery for contractual compliance • Assist with ensuring service descriptions match platform and service capabilities • Review and suggest change orders where applicable • Serve as a point of contact for service levels, escalations and issues for the customer • Working knowledge of business processes and workflows along with the ability to communicate them in lay person’s terms • Develop service action plans based on root cause analysis, trends and customer inputs • Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis for engineering team(s). • Provide timely, accurate and relevant internal utilization reporting. • Ensure day-to-day service operations are delivered to clients. • Validate service level agreements are being met for clients • Work with vendor(s) to ensure tickets and bugs are reported and addressed • Engage in on-call scheduling and duties to act as a point of escalation for both missed pages and for higher level business decisions. • Assist internal IT teams to ensure functional systems are operating as intended. • Effectively manage associate through principal level engineers

🎯 Requirements

• Bachelor’s Degree (B.A.) from four-year college or university Information Technology, Information Security/Assurance, Engineering or similar area of study; or at least five years related experience and/or training; or equivalent combination of education and experience preferred • 5 or more years of experience in service delivery management required • 5 or more years Information Technology experience required • 5 or more years of IT security experience required • 3 or more years of Managed Services experience required • 3 or more years of SIEM Engineering experience preferred • Demonstrated experience building technical relationships • One or more certifications in Security/Networking including Security+, GSEC, PMP, GCIA, GCIH, CISSP or other security specific vendor/product certifications preferred • Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills • Strong customer relationship skills • Experience supporting Managed Services sales processes.

🏖️ Benefits

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities. • “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remotely/from home (where applicable)