Owner.com
Owner is the all-in-one platform for managing a restaurant's digital presence. We empower restaurant owners to truly own their restaurant, on the web. Our product helps them take back control from large corporations who are stealing their customer relationships and charging them unfair fees.
11 - 50 employees
Customer Success Manager, Retention
October 30
Owner.com
Owner is the all-in-one platform for managing a restaurant's digital presence. We empower restaurant owners to truly own their restaurant, on the web. Our product helps them take back control from large corporations who are stealing their customer relationships and charging them unfair fees.
11 - 50 employees
📋 Description
• Deliver a world-class customer experience in collaboration with our Operational teams. • Help customers improve ROI through strategic, personalized advice and solutions. • Drive customer retention by reducing churn and enhancing satisfaction. • Play an integral role in refining health metrics and identifying what it takes to scale success across our entire customer base. • Expand Owner.com’s footprint by uncovering and driving growth opportunities.
🎯 Requirements
• 2+ years of experience in a Customer Success or Account Management role. • Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. • Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase. • A background in B2B2C, ideally within the food/hospitality and technology space. • You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team. • A commitment to personal growth and continuous development. • Bonus: Experience working in a restaurant, bringing additional perspective to the role.
🏖️ Benefits
• Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Generous pre-IPO equity package
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