Principal Software Architect

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Ozmo

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Enterprise • Telecommunications • SaaS

Ozmo is an omnichannel tech support platform that simplifies complex technical support processes. The company offers solutions such as conversational support, remote video support, and self-service tools, designed to empower customer service agents and enhance customer satisfaction across digital channels. Ozmo caters to a variety of sectors including wireless, hardware, home internet, and connected home services. By transforming customer service with digital support advancements, Ozmo provides scalable resources ensuring seamless service adoption, onboarding, and improved contact center operations.

51 - 200 employees

🏢 Enterprise

📡 Telecommunications

☁️ SaaS

📋 Description

• Lead the design, documentation, and communication of system architectures that align with Ozmo’s strategic goals. • Architect solutions that support growth, performance, and scalability across our SaaS platform, with a focus on cloud-native and AI-enhanced systems. • Collaborate with product, data, and engineering teams to integrate machine learning models, agentic systems, and intelligent automation into Ozmo’s products and workflows. • Define architectural standards, patterns, and best practices for both traditional and AI-based systems. • Collaborate with customers’ technical teams to evaluate requirements, architect integrations, and ensure seamless deployment and alignment with their existing systems. • Partner with engineering teams to ensure solutions meet reliability, security, and compliance standards. • Evaluate emerging technologies in AI, cloud infrastructure, and data architecture to enhance Ozmo’s platform capabilities. • Mentor engineers and foster a culture of innovation, experimentation, and technical excellence. • Contribute to long-term technical roadmaps and architectural reviews that include AI-first design principles.

🎯 Requirements

• 7+ years of experience architecting and delivering enterprise-scale SaaS platforms and complex distributed systems. • Proven experience leading architecture initiatives and mentoring technical teams. • Strong understanding of cloud platforms (AWS, Azure, or GCP), software design principles, and modern development frameworks. • Demonstrated experience designing and scaling microservices architectures, event-driven systems, and serverless patterns using domain-driven design (DDD) principles, robust API strategies, and cloud-native DevOps practices. • Deep understanding of SaaS scalability, multi-tenant systems, observability, and distributed data management. • Experience designing or integrating AI/ML systems, data pipelines, or intelligent services (e.g., recommendation engines, NLP, predictive analytics, generative AI tools). • Familiarity with AI architecture patterns (e.g., model orchestration, vector databases, inference scaling). • Excellent analytical, communication, and problem-solving skills. • Passion for continuous learning, experimentation, and improving technical systems at scale. • While a Bachelor’s degree is preferred, we place greater value on proven, relevant experience.

🏖️ Benefits

• Medical, vision, dental and life insurance along with short- and long-term disability • Plenty of paid time off (PTO) that grows the longer you’re with Ozmo, as well as paid holidays • 401k to save for retirement with employer matching • Paid maternity and bonding leave for new parents • Paid pawternity leave when you bring a new pet into your life • One-month sabbatical after you have been with Ozmo for five years • Flexible, hybrid work arrangements to support your best work