Paddle
SaaS • Fintech • B2B
Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.
201 - 500 employees
☁️ SaaS
💳 Fintech
🤝 B2B
💰 Debt Financing on 2022-05
Principal Risk Operations Analyst
November 21
Paddle
SaaS • Fintech • B2B
Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.
201 - 500 employees
☁️ SaaS
💳 Fintech
🤝 B2B
💰 Debt Financing on 2022-05
📋 Description
• Collaborate closely with the Risk, Compliance and Legal teams at Paddle to implement and optimise processes, enhance the risk tech stack, and improve decision-making with faster, data-driven insights. • Act as a player-coach in Paddle’s Risk Operations team — delivering yourself while also guiding analysts, setting priorities and raising execution quality. • Design and implement innovative tools and solutions that improves fraud detection, policy enforcement, chargeback reduction/prevention and agent productivity — ensuring we move from reactive fix work toward proactive, scalable improvements. • Identify and address operational inefficiencies, facilitating cross-functional improvements to streamline and enhance risk processes. • Drive evaluation, selection and rollout of new risk / fraud technologies and ensure they’re operationalised effectively. • Analyse complex transactional / behavioural data to extract meaningful patterns — define the right metrics, build dashboards, monitor loss drivers etc. • Raise the bar on how we learn — facilitating continuous improvement, experimentation and measurement — ensuring that Risk ops keeps pace with Paddle’s scale and commercial ambitions.
🎯 Requirements
• 5+ years in Operations with experience acting as a senior individual contributor or subject-matter expert within a risk or fraud function. • Experience acting as a senior analytical voice within small teams, providing technical leadership, mentoring and quality-raising support. • Highly analytical — obsessive about separating signal from noise, making threshold trade-offs explicit and backing decisions with data. • Expert in SQL (MySQL or similar) — you can model data, challenge assumptions and debug ambiguous patterns quickly. • Comfortable with at least one scripting language (Python or JS) or are familiar with workflow tools such as n8n or Retool. • Understand how Risk sits within a SaaS / payments company, and how risk trade-offs tie directly into revenue, conversion, margin and cost of risk. • Excellent communicator — able to translate complex data into business decisions and coach analysts to do the same. • Competent project lead — run initiatives from problem framing through delivery and measurable impact. • Curious, automation-oriented, and comfortable iterating live systems safely.
🏖️ Benefits
• Attractive salaries • Stock options • Retirement plans • Private healthcare • Wellbeing initiatives • Unlimited holidays • 4 months paid family leave
Apply Now