Principal Product Manager – Developer Platform

November 8

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PagerDuty

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In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.

1001 - 5000 employees

💰 $90M Series D on 2018-09

📋 Description

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys • Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams • Partner closely with engineering and design on API design and developer experience • Partner on platform strategy with our AI team to align REST API and MCP capabilities • Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them • Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work • Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input

🎯 Requirements

• 5+ years of product management experience in SaaS, enterprise software, or developer tools • Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices • Technical depth and communication skills to collaborate effectively with senior engineers • Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design • Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops • Proficiency with analytics tools and a track record of data-driven decision-making • Ability to communicate clearly with customers and internal stakeholders across product and go-to-market • Strong customer empathy and a curiosity-driven approach to learning their needs • Ability to lead through influence and drive outcomes across teams • Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand.

🏖️ Benefits

• Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity* • Employee Stock Purchase Program* • Retirement or pension plan* • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs