Principal Product Manager – Growth

November 19

Apply Now

Receive Emails with Similar Jobs

PagerDuty

WebsiteLinkedInAll Job Openings

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.

1001 - 5000 employees

💰 $90M Series D on 2018-09

📋 Description

• Lead the vision, strategy, and execution for AI growth products and services. • Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform • Build and scale experimentation infrastructure and culture across product teams • Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements • Make data-driven decisions to optimize user onboarding, activation, and expansion metrics • Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives • Train and enable existing PMs to integrate growth mindset and experimentation practices • Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition • Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies • Transform fragmented trial experiences into cohesive user journeys that drive activation • Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows) • Optimize product navigation and information architecture for self-service adoption • Leverage AI capabilities where appropriate to enhance personalization and user guidance • Establish growth analytics capabilities to understand user behavior and conversion drivers • Design and execute A/B and multivariate testing programs to optimize key growth metrics • Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact • Drive rapid iteration cycles with comfort for frequent testing and learning

🎯 Requirements

• Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization • Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention • Understanding of how modern organizations experience and desire to experience incident management products • 7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations • Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments • Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks • Strong analytical and problem-solving skills with ability to translate data insights into user experience improvements • Matrix management experience leading engineering and design teams • Proven ability to train and enable other PMs on growth practices and experimentation methodologies

🏖️ Benefits

• Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity* • ESPP (Employee Stock Purchase Program)* • Retirement or pension plan* • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs