VP, Operations

November 18

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Pair Team

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Healthcare Insurance • Social Impact • Wellness

Pair Team is dedicated to connecting underserved communities with high-quality care. They connect vulnerable patients to local care teams, ensuring access to physical, mental, and social services. Through partnerships with local community organizations, they provide whole-person care, coordination of care, and resources. Their community network includes registered nurses, behavioral health clinicians, and various healthcare providers, aimed at improving outcomes and wellbeing for community members. Focus is given on building trust and providing a holistic approach to patient care, reducing emergency room visits, and engaging previously unengaged patients with primary care providers.

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🧘 Wellness

📋 Description

• Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved • Grow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses, and behavioral health providers • Manage the P&L, including unit economics, for your service line • Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience • Collaborate with thought partners in product, clinical, finance, and growth to ensure operational readiness for new initiatives • Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities • Lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc.

🎯 Requirements

• 8+ years of experience in operations with at least 5+ years of experience developing and leading large field teams • Experience with managing a P&L, including unit economics • Well versed in driving key performance metrics, building a high-performing team, and change management • Ownership mindset – own driving results for the mission, business, and customer experience • Strong collaboration skills with thought partners from product, clinical, and finance teams • Proven ability to translate operational needs into clear product requirements and able to drive them from ideation to execution with technical leaders/functions • Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”), and requires a “roll up your sleeves” attitude • Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder • Bonus points for additional experience in healthcare, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions • Able to flex your schedule to support a California-based team in a fully remote environment

🏖️ Benefits

• Competitive salary: $215,000 - $230,000 • Equity compensation package • Flexible vacation policy – take the time you need to recharge • Comprehensive medical, dental, and vision coverage • 401(k) • 100% company-sponsored short and long-term disability and life insurance • Subsidized backup childcare and caregiver supports through Wellthy • Work entirely from the comfort of your own home • Monthly $100 work from home expense stipend • We provide the equipment needed for the role • Opportunity for rapid career progression with plenty of room for personal growth!