Field Service Technician

Job not on LinkedIn

October 28

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $1 - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Palmetto

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Energy • Finance

Palmetto is a company that offers comprehensive solar energy solutions for residential properties. It provides various solar services including design, financing, installation, maintenance, and energy system management. Palmetto aims to make clean energy accessible with its solar feasibility modeling platform and offers flexible payment options like solar lease, purchase, and subscription plans. The company prides itself on exceptional customer service and social impact, helping homeowners to manage their energy consumption efficiently while reducing their environmental footprint.

201 - 500 employees

⚡ Energy

💸 Finance

📋 Description

• Provide onsite troubleshooting and repair of solar systems. • Document visit and complete job close out report. • Schedule site visits directly with the customer when required. • Work with local field teams and central scheduling to optimize resolution times. • Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution. • Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate. • Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family. • Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection. • Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work. • Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.

🎯 Requirements

• Electrical License (only required in MA, a plus elsewhere) • 3+ years of installing, repairing, and troubleshooting residential solar & storage systems. • General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance. • General construction/framing experience is a plus. • Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time • Ability to work in extreme environments (example: hot sun, cold, rain, crawl spaces, etc.) • Electrical experience is a plus. • 1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending and standing for long periods of time. • Ability to lift 50 pounds of weight frequently throughout the assigned workday. • Ability to safely handle and maintain basic hand and power tools used for installation. • Excellent communication skills and a professional demeanor. • Attention to detail • Regular, reliable and predictable attendance • Ability to work well with others in a collaborative team environment • Must have a valid state driver's license • Must have a clean driving record.

🏖️ Benefits

• unlimited PTO • medical coverage • dental coverage • vision coverage • paid parental leave • retirement plans