Senior Professional Services Engineer

Job not on LinkedIn

🕒 June 2

🏄 California – Remote

🏄 California – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Cortex by Palo Alto Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

🤖 Artificial Intelligence

Cybersecurity • Artificial Intelligence • Software

Cortex by Palo Alto Networks is an AI-powered cybersecurity platform designed to enhance real-time security operations across the enterprise and cloud environments. It provides a comprehensive suite of solutions including threat detection, incident response, and security automation to protect organizations from sophisticated cyber threats and streamline security management. The platform emphasizes proactive security measures and integrates seamlessly with various systems, supporting businesses in managing their cybersecurity posture effectively.

📋 Description

• Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements • Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback • Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions • Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain • Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines • Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo) • Create customer-facing learning guides, walkthroughs, and best-practice documentation • Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership) • Contribute internal content on advanced technical use cases and implementation patterns

🎯 Requirements

• Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar • Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines • Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management) • Comfortable working with JSON and YAML (Python, SQL, and scripting are a plus)

🏖️ Benefits

• National medical, dental & vision insurance (we cover 100% for employees!) • Unlimited PTO & flexible working hours • 401k plan • Gender-neutral parental leave • $1000 yearly Learning & Development stipend • $400 monthly perks stipend (use it on anything) • Pet Insurance